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Trailforks App Crashes or Won't Start

  • Updated

If the app isn't starting or crashes upon start-up, there are a couple of troubleshooting steps you can try.

A. Delete the app and re-install

The first thing to try is to delete the Trailforks app from your phone and re-download it from the AppStore. If the Trailforks app still will not start, try the instructions below. 

B. Disable Restrictions (iOS) 

The Trailforks app will not work if you have the iOS Restrictions feature enabled. 

You can either allow All Websites, or, if you have the "Specific Websites Only" option selection, you can add the following website http://localhost to the allowed list. 

The Trailforks app is a mix between a hybrid and native app; the hybrid portion uses a web-view via the use a web-view via Cordova, which is served via the site: http://localhost; hence, why it's important to allow-list this site. 

To disable restrictions, go to: 
1. Your iOS settings 
2. Scroll down to 'Restrictions' 
3. Navigate to 'Websites'
4. Tap on 'Add a Website' and add Trailforks App: http://localhost

 

 

C. Update Android Web-View & Google Play Services (Android) 

Your Android Trailforks app may be crashing upon start-up if: 
  1. You have an old version of the Android web-view installed. We recommend updating this system app to the latest version on your Android device here. 
  2. Your Google Play Services app is out-of-date. Learn how to update Google Play Services here. 

Generally, we recommend updating the app to the latest version, as well as the operating system on your device. If you have an update pending on your device, the app may be crashing due to an unsupported Android operating system. We also recommend deleting and reinstalling the app to the latest version available. 

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